Once logged on to the enrollment website at benefits.rich.com, look for the “Need Help?” icon to ask Lisa, your virtual assistant, any questions you may have. Lisa can also connect you with a web chat representative and other helpful resources. For additional support, you can schedule an appointment with a customer service representative through the enrollment website. You can also call the Associate Services Center at 1.800.455.2587 from 8:00 a.m. to 6:00 p.m. ET, Monday through Friday, before enrollment begins, and from 8:00 a.m. to 9:00 p.m. ET, Monday through Friday, during enrollment (October 23 through November 3). Health Pros are also available to assist with tough issues like claims and billing disputes. Questions About Coverage? Start by contacting the insurance carrier directly. They know their coverage rules best. If you enrolled in a Bronze or Bronze Plus medical coverage level, check out the HSA User's Guide (PDF) for additional contacts during the year.