Once logged on to the enrollment website at benefits.rich.com, look for the “Need Help?” icon to ask Lisa, your virtual assistant, any questions you may have. Lisa can also connect you with a web chat representative and other helpful resources. For additional support, you can schedule an appointment with a customer service representative through the enrollment website. You can also call the Service Center at 1.800.455.2587 from 8:00 a.m. to 6:00 p.m. ET, Monday through Friday.
Health Pros are also available to assist with tough issues like claims and billing disputes.
Questions About Coverage?
Start by contacting the insurance carrier directly. They know their coverage rules best.